{"id":2318,"date":"2025-08-21T14:11:25","date_gmt":"2025-08-21T14:11:25","guid":{"rendered":"https:\/\/scentratna.com\/?page_id=2318"},"modified":"2025-08-21T14:21:57","modified_gmt":"2025-08-21T14:21:57","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/scentratna.com\/index.php\/return-policy\/","title":{"rendered":"Return policy"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

At ScentRatna<\/strong>, your satisfaction is at the heart of everything we do. We take great pride in delivering world-class perfumes, attars, and car fragrances that meet the highest standards of quality. However, we also understand that sometimes things may not go as expected. For this reason, we have designed a simple, transparent, and customer-first Return Policy<\/strong> to make your shopping experience completely worry-free.<\/p>\n

Our return policy ensures that if you receive a product that does not meet your expectations due to damage, defect, or an incorrect item, we will be there to resolve it quickly and fairly. With us, you never have to stress about \u201cwhat if something goes wrong?\u201d \u2013 because we\u2019ve got you covered.<\/p>\n

 Duration of Return Window<\/h2>\n

We provide a 7-day return policy<\/strong> from the date of delivery. This means you can request a return within 7 days if the product you have received falls under the eligibility criteria described below.<\/p>\n

We believe 7 days is a fair window to inspect your purchase and ensure it meets your expectations. Beyond this period, unfortunately, we cannot accept returns as the product may have been opened, used, or compromised.<\/p>\n

Eligibility for Return<\/h2>\n

You are eligible for a return or replacement in the following cases:<\/p>\n

    \n
  1. \n

    Damaged Product<\/strong> \u2013 If the product arrives broken, leaking, or physically damaged during transit.<\/p>\n<\/li>\n

  2. \n

    Defective Product<\/strong> \u2013 If the fragrance quality, packaging, or usability is not as promised due to a manufacturing defect.<\/p>\n<\/li>\n

  3. \n

    Incorrect Product<\/strong> \u2013 If you receive a different item than what you ordered.<\/p>\n<\/li>\n<\/ol>\n

    Please note: For hygiene and safety reasons, products that have been opened, used, or tampered with<\/strong> cannot be returned unless they were defective upon delivery.<\/p>\n

    How to Request a Return<\/h2>\n

    If you face an issue with your order, here\u2019s how you can request a return:<\/p>\n

      \n
    1. \n

      Contact Us Quickly<\/strong> \u2013 Please inform us within 24\u201348 hours<\/strong> of receiving the product. This helps us verify the issue and arrange a smooth return process.<\/p>\n<\/li>\n

    2. \n

      Provide Order Details<\/strong> \u2013 Share your order ID, product name, and a brief description of the issue.<\/p>\n<\/li>\n

    3. \n

      Share Proof (if required)<\/strong> \u2013 To speed up the process, you may be asked to share photos or videos of the product received.<\/p>\n<\/li>\n

    4. \n

      Confirmation from Our Team<\/strong> \u2013 Once verified, our support team will guide you through the return\/replacement procedure.<\/p>\n<\/li>\n<\/ol>\n

      You can reach us anytime at:
      \"\ud83d\udce7\" Email:<\/strong> info@scentratna.com<\/a>
      \"\ud83d\udcf1\" Phone\/WhatsApp:<\/strong> +91 7827784447<\/p>\n

      Replacement and Exchange<\/h2>\n

      Once your return request is approved, we will arrange for a replacement or exchange<\/strong> of the product.<\/p>\n