{"id":2281,"date":"2025-08-21T11:27:05","date_gmt":"2025-08-21T11:27:05","guid":{"rendered":"https:\/\/scentratna.com\/?page_id=2281"},"modified":"2025-08-21T14:07:37","modified_gmt":"2025-08-21T14:07:37","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/scentratna.com\/index.php\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2281\" class=\"elementor elementor-2281\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24b4a28 e-con-full e-flex e-con e-parent\" data-id=\"24b4a28\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e439a8 elementor-widget elementor-widget-text-editor\" data-id=\"4e439a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1 data-start=\"188\" data-end=\"221\">Updated on:- 20\/08\/2025<\/h1>\n<h1 data-start=\"188\" data-end=\"221\">ScentRatna Shipping Policy<\/h1>\n<p data-start=\"223\" data-end=\"506\">At <strong data-start=\"226\" data-end=\"240\">ScentRatna<\/strong>, we believe that your fragrance journey should begin the moment you place your order. That\u2019s why we have designed a <strong data-start=\"357\" data-end=\"418\">transparent, reliable, and customer-first Shipping Policy<\/strong> that ensures your products reach you quickly, safely, and without unnecessary hassle.<\/p>\n<p data-start=\"508\" data-end=\"611\">This policy outlines how we process, ship, and deliver your orders so you always know what to expect.<\/p>\n<h2 data-start=\"618\" data-end=\"642\">1. Order Processing<\/h2>\n<ul data-start=\"644\" data-end=\"1058\">\n<li data-start=\"644\" data-end=\"770\">\n<p data-start=\"646\" data-end=\"770\"><strong data-start=\"646\" data-end=\"665\">Quick Handling:<\/strong> Orders are usually processed within <strong data-start=\"702\" data-end=\"726\">24\u201348 business hours<\/strong> (excluding weekends and public holidays).<\/p>\n<\/li>\n<li data-start=\"771\" data-end=\"929\">\n<p data-start=\"773\" data-end=\"929\"><strong data-start=\"773\" data-end=\"790\">Verification:<\/strong> To ensure smooth delivery, please provide accurate billing and shipping details at checkout. Any incorrect information may cause delays.<\/p>\n<\/li>\n<li data-start=\"930\" data-end=\"1058\">\n<p data-start=\"932\" data-end=\"1058\"><strong data-start=\"932\" data-end=\"955\">Order Confirmation:<\/strong> Once your order is placed, you will receive a confirmation email with your order number and details.<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"1065\" data-end=\"1089\">2. Shipping Methods<\/h2>\n<p data-start=\"1091\" data-end=\"1324\">We work with <strong data-start=\"1104\" data-end=\"1146\">trusted courier and logistics partners<\/strong> to deliver your products safely and on time. Depending on your location, we may use standard Delivery&nbsp; to ensure the best experience.<\/p>\n<ul data-start=\"1326\" data-end=\"1740\">\n<li data-start=\"1326\" data-end=\"1444\">\n<p data-start=\"1328\" data-end=\"1444\"><strong data-start=\"1328\" data-end=\"1350\">Standard Delivery:<\/strong> Usually takes <strong data-start=\"1365\" data-end=\"1386\">5\u20137 business days<\/strong> within India (urban areas may receive faster delivery).<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"1747\" data-end=\"1771\">3. Shipping Charges<\/h2>\n<ul data-start=\"1773\" data-end=\"2307\">\n<li data-start=\"1773\" data-end=\"1890\">\n<p data-start=\"1775\" data-end=\"1890\"><strong data-start=\"1775\" data-end=\"1793\">Standard Delivery :<\/strong> Orders above a certain value of \u20b9549 is qualify for free standard Delivery within India.<\/p>\n<\/li>\n<li data-start=\"1891\" data-end=\"1990\">\n<p data-start=\"1893\" data-end=\"1990\"><strong data-start=\"1893\" data-end=\"1916\">Flat Rate Shipping:<\/strong> For smaller orders, a minimal flat rate may apply, visible at checkout.<\/p><\/li>\n<\/ul>\n<h2 data-start=\"2314\" data-end=\"2340\">4. Delivery Timelines<\/h2>\n<p data-start=\"2342\" data-end=\"2477\">While we always strive to meet the estimated timelines, delivery may occasionally be affected by factors beyond our control, such as:<\/p>\n<ul data-start=\"2479\" data-end=\"2622\">\n<li data-start=\"2479\" data-end=\"2524\">\n<p data-start=\"2481\" data-end=\"2524\">Weather conditions (floods, storms, etc.)<\/p>\n<\/li>\n<li data-start=\"2525\" data-end=\"2557\">\n<p data-start=\"2527\" data-end=\"2557\">National holidays or strikes<\/p>\n<\/li>\n<li data-start=\"2558\" data-end=\"2584\">\n<p data-start=\"2560\" data-end=\"2584\">Courier service delays<\/p>\n<\/li>\n<li data-start=\"2585\" data-end=\"2622\">\n<p data-start=\"2587\" data-end=\"2622\">Remote or hard-to-reach locations<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2624\" data-end=\"2729\">In such cases, we will keep you informed and work closely with our delivery partners to resolve delays.<\/p>\n<h2 data-start=\"2736\" data-end=\"2763\">5. Tracking Your Order<\/h2>\n<ul data-start=\"2765\" data-end=\"3082\">\n<li data-start=\"2765\" data-end=\"2873\">\n<p data-start=\"2767\" data-end=\"2873\">Once your order is shipped, you will receive a <strong data-start=\"2814\" data-end=\"2853\">tracking number and courier details<\/strong> via email or SMS.<\/p>\n<\/li>\n<li data-start=\"2874\" data-end=\"2988\">\n<p data-start=\"2876\" data-end=\"2988\">You can track your package in real-time on our courier partner\u2019s website or through our customer service team.<\/p>\n<\/li>\n<li data-start=\"2989\" data-end=\"3082\">\n<p data-start=\"2991\" data-end=\"3082\">If you face any issues with tracking updates, our support team is always ready to assist.<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"3089\" data-end=\"3114\">6. Delivery Attempts<\/h2>\n<ul data-start=\"3116\" data-end=\"3345\">\n<li data-start=\"3116\" data-end=\"3230\">\n<p data-start=\"3118\" data-end=\"3230\">Couriers generally make <strong data-start=\"3142\" data-end=\"3167\">two delivery attempts<\/strong>. If you are unavailable, they may contact you to reschedule.<\/p>\n<\/li>\n<li data-start=\"3231\" data-end=\"3345\">\n<p data-start=\"3233\" data-end=\"3345\">After repeated failed attempts, the order may be returned to us. In such cases, re-shipping charges may apply.<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"3352\" data-end=\"3401\">7. Damaged, Missing, or Incorrect Deliveries<\/h2>\n<p data-start=\"3403\" data-end=\"3512\">Your satisfaction is our priority, and we take full responsibility if something goes wrong during shipping:<\/p>\n<ul data-start=\"3514\" data-end=\"3943\">\n<li data-start=\"3514\" data-end=\"3691\">\n<p data-start=\"3516\" data-end=\"3691\"><strong data-start=\"3516\" data-end=\"3537\">Damaged Products:<\/strong> If your order arrives damaged, please report it to us within <strong data-start=\"3599\" data-end=\"3611\">48 hours<\/strong> with pictures, and we will arrange a replacement or refund as per our policy.<\/p>\n<\/li>\n<li data-start=\"3692\" data-end=\"3825\">\n<p data-start=\"3694\" data-end=\"3825\"><strong data-start=\"3694\" data-end=\"3712\">Missing Items:<\/strong> If any product is missing from your package, notify us immediately so we can verify and ship the missing item.<\/p>\n<\/li>\n<li data-start=\"3826\" data-end=\"3943\">\n<p data-start=\"3828\" data-end=\"3943\"><strong data-start=\"3828\" data-end=\"3849\">Incorrect Orders:<\/strong> If you receive a wrong product, we will arrange a hassle-free replacement at no extra cost.<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"3950\" data-end=\"3974\">8. Address Accuracy<\/h2>\n<ul data-start=\"3976\" data-end=\"4214\">\n<li data-start=\"3976\" data-end=\"4076\">\n<p data-start=\"3978\" data-end=\"4076\">Please ensure that your shipping address, contact details, and pin code are correct at checkout.<\/p>\n<\/li>\n<li data-start=\"4077\" data-end=\"4214\">\n<p data-start=\"4079\" data-end=\"4214\">ScentRatna will not be responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"4221\" data-end=\"4267\">&nbsp;<\/h2>\n<h2 data-start=\"4690\" data-end=\"4723\">9. Delayed or Lost Packages<\/h2>\n<p data-start=\"4725\" data-end=\"4799\">While rare, if your package is significantly delayed or lost in transit:<\/p>\n<ul data-start=\"4801\" data-end=\"4988\">\n<li data-start=\"4801\" data-end=\"4887\">\n<p data-start=\"4803\" data-end=\"4887\">Our team will coordinate with the courier partner to locate and resolve the issue.<\/p>\n<\/li>\n<li data-start=\"4888\" data-end=\"4988\">\n<p data-start=\"4890\" data-end=\"4988\">If confirmed lost, we will ship a replacement or process a refund, depending on your preference.<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"4995\" data-end=\"5014\">10. Contact Us<\/h2>\n<p data-start=\"5016\" data-end=\"5096\">For any shipping-related questions, concerns, or assistance, please reach out:<\/p>\n<p data-start=\"5098\" data-end=\"5197\">&nbsp;<strong data-start=\"5101\" data-end=\"5111\">Email:<\/strong>&nbsp;info@scentratna.com<br data-start=\"5137\" data-end=\"5140\">&nbsp;<strong data-start=\"5143\" data-end=\"5162\">Phone\/WhatsApp:<\/strong> <strong data-start=\"5673\" data-end=\"5692\">+91&nbsp;7827784447&nbsp;<\/strong><\/p>\n<p data-start=\"5199\" data-end=\"5330\">Our customer support team is available during business hours to assist you with tracking, delivery updates, or shipping concerns.<\/p>\n<h2 data-start=\"5337\" data-end=\"5355\">&nbsp;Final Note<\/h2>\n<p data-start=\"5357\" data-end=\"5603\">At <strong data-start=\"5360\" data-end=\"5374\">ScentRatna<\/strong>, we want your fragrance journey to be <strong data-start=\"5413\" data-end=\"5447\">smooth, timely, and delightful<\/strong>. Our Shipping Policy is designed with your convenience in mind \u2014 ensuring clear timelines, transparent charges, and strong support every step of the way.<\/p>\n<p data-start=\"5605\" data-end=\"5753\">When you shop with us, you don\u2019t just buy a perfume \u2014 you buy peace of mind, knowing that your order is handled with care from our hands to yours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Updated on:- 20\/08\/2025 ScentRatna Shipping Policy At ScentRatna, we believe that your fragrance journey should begin the moment you place your order. That\u2019s why we have designed a transparent, reliable, and customer-first Shipping Policy that ensures your products reach you quickly, safely, and without unnecessary hassle. This policy outlines how we process, ship, and deliver &hellip; <a href=\"https:\/\/scentratna.com\/index.php\/shipping-policy\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Shipping Policy<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2281","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/scentratna.com\/index.php\/wp-json\/wp\/v2\/pages\/2281","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/scentratna.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/scentratna.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/scentratna.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/scentratna.com\/index.php\/wp-json\/wp\/v2\/comments?post=2281"}],"version-history":[{"count":19,"href":"https:\/\/scentratna.com\/index.php\/wp-json\/wp\/v2\/pages\/2281\/revisions"}],"predecessor-version":[{"id":2313,"href":"https:\/\/scentratna.com\/index.php\/wp-json\/wp\/v2\/pages\/2281\/revisions\/2313"}],"wp:attachment":[{"href":"https:\/\/scentratna.com\/index.php\/wp-json\/wp\/v2\/media?parent=2281"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}