{"id":2222,"date":"2025-08-20T16:11:44","date_gmt":"2025-08-20T16:11:44","guid":{"rendered":"https:\/\/scentratna.com\/?page_id=2222"},"modified":"2025-08-22T11:37:50","modified_gmt":"2025-08-22T11:37:50","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/scentratna.com\/index.php\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2222\" class=\"elementor elementor-2222\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aed9560 e-con-full e-flex e-con e-parent\" data-id=\"aed9560\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7021a49 elementor-widget elementor-widget-text-editor\" data-id=\"7021a49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"1054\" data-end=\"1085\">Updated on :- 18\/08\/2025<\/h2>\n<h2 data-start=\"1054\" data-end=\"1085\">&nbsp;<\/h2>\n<h2 data-start=\"1054\" data-end=\"1085\">1. Eligibility for Refunds<\/h2>\n<p data-start=\"1087\" data-end=\"1244\">Refunds are offered under specific conditions where the product or delivery experience falls short of what we promise. You may be eligible for a refund if:<\/p>\n<ul data-start=\"1246\" data-end=\"1712\">\n<li data-start=\"1246\" data-end=\"1297\">\n<p data-start=\"1248\" data-end=\"1297\">You receive a <strong data-start=\"1262\" data-end=\"1294\">damaged or defective product<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1298\" data-end=\"1415\">\n<p data-start=\"1300\" data-end=\"1415\">The product you receive is <strong data-start=\"1327\" data-end=\"1362\">different from what you ordered<\/strong> (wrong fragrance, wrong model, or wrong quantity).<\/p>\n<\/li>\n<li data-start=\"1416\" data-end=\"1504\">\n<p data-start=\"1418\" data-end=\"1504\">Your order is <strong data-start=\"1432\" data-end=\"1451\">lost in transit<\/strong> or marked as undeliverable by the courier partner.<\/p>\n<\/li>\n<li data-start=\"1505\" data-end=\"1566\">\n<p data-start=\"1507\" data-end=\"1566\">You choose to cancel your order <strong data-start=\"1539\" data-end=\"1563\">before it is shipped<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1567\" data-end=\"1712\">\n<p data-start=\"1569\" data-end=\"1712\">In rare cases, if you are not satisfied with the product and meet our verification process, we may consider a refund on a case-to-case basis.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1714\" data-end=\"1782\">Please note that refunds will not be provided in situations where:<\/p>\n<ul data-start=\"1784\" data-end=\"2006\">\n<li data-start=\"1784\" data-end=\"1846\">\n<p data-start=\"1786\" data-end=\"1846\">The product has been used or tampered with after delivery.<\/p>\n<\/li>\n<li data-start=\"1847\" data-end=\"1922\">\n<p data-start=\"1849\" data-end=\"1922\">The request is made <strong data-start=\"1869\" data-end=\"1901\">beyond the eligible timeline<\/strong> (mentioned below).<\/p>\n<\/li>\n<li data-start=\"1923\" data-end=\"2006\">\n<p data-start=\"1925\" data-end=\"2006\">The dissatisfaction is based only on personal fragrance preference after usage.<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"2013\" data-end=\"2050\">2. Timeframe for Refund Requests<\/h2>\n<p data-start=\"2052\" data-end=\"2215\">We encourage you to check your package as soon as it is delivered. If you face an issue, please raise a refund request within <strong data-start=\"2178\" data-end=\"2212\">7 days of receiving your order<\/strong>.<\/p>\n<p data-start=\"2217\" data-end=\"2425\">Refund requests made after 7 days may not be eligible, as we expect customers to verify their product quality upon delivery. For prepaid cancellations (before shipping), the refund is initiated immediately.<\/p>\n<h2 data-start=\"2432\" data-end=\"2458\">3. The Refund Process<\/h2>\n<p data-start=\"2460\" data-end=\"2531\">Our refund process is designed to be <strong data-start=\"2497\" data-end=\"2528\">hassle-free and transparent<\/strong>:<\/p>\n<ol data-start=\"2533\" data-end=\"3285\">\n<li data-start=\"2533\" data-end=\"2708\">\n<p data-start=\"2536\" data-end=\"2708\"><strong data-start=\"2536\" data-end=\"2556\">Submit a Request<\/strong> \u2013 Reach out to our support team via email or WhatsApp with your order details, pictures of the product\/package, and a short explanation of the issue.<\/p>\n<\/li>\n<li data-start=\"2713\" data-end=\"2915\">\n<p data-start=\"2716\" data-end=\"2915\"><strong data-start=\"2716\" data-end=\"2732\">Verification<\/strong> \u2013 Our team will review your request and may ask for additional details if needed. This step ensures that refunds are only processed for genuine cases, helping us maintain fairness.<\/p>\n<\/li>\n<li data-start=\"2917\" data-end=\"3022\">\n<p data-start=\"2920\" data-end=\"3022\"><strong data-start=\"2920\" data-end=\"2945\">Approval &amp; Initiation<\/strong> \u2013 Once approved, we will initiate your refund within <strong data-start=\"2999\" data-end=\"3019\">2\u20135 working days<\/strong>.<\/p>\n<\/li>\n<li data-start=\"3024\" data-end=\"3285\">\n<p data-start=\"3027\" data-end=\"3285\"><strong data-start=\"3027\" data-end=\"3044\">Refund Method<\/strong> \u2013 Refunds will be Credit to your original method of payment (credit\/debit card, UPI, wallet, or net banking). Please allow up to <strong data-start=\"3177\" data-end=\"3199\">7\u201310 business days<\/strong> for the refund to reflect in your account, depending on your bank\/payment provider.<\/p>\n<\/li>\n<\/ol>\n<h2 data-start=\"3292\" data-end=\"3315\">4. Partial Refunds<\/h2>\n<p data-start=\"3317\" data-end=\"3369\">In some cases, <strong data-start=\"3332\" data-end=\"3351\">partial refunds<\/strong> may be granted:<\/p>\n<ul data-start=\"3371\" data-end=\"3627\">\n<li data-start=\"3371\" data-end=\"3427\">\n<p data-start=\"3373\" data-end=\"3427\">If only part of your order was damaged or defective.<\/p>\n<\/li>\n<li data-start=\"3428\" data-end=\"3498\">\n<p data-start=\"3430\" data-end=\"3498\">If an incorrect product was delivered along with the correct ones.<\/p>\n<\/li>\n<li data-start=\"3499\" data-end=\"3627\">\n<p data-start=\"3501\" data-end=\"3627\">If a promotional discount or free gift was applied to your order, the adjusted refund amount will be calculated accordingly.<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"3634\" data-end=\"3662\">5. Non-Refundable Cases<\/h2>\n<p data-start=\"3664\" data-end=\"3769\">While we want to be as flexible as possible, there are certain cases where refunds cannot be processed:<\/p>\n<ul data-start=\"3771\" data-end=\"4067\">\n<li data-start=\"3771\" data-end=\"3834\">\n<p data-start=\"3773\" data-end=\"3834\">Products that have been <strong data-start=\"3797\" data-end=\"3831\">used, opened, or tampered with<\/strong>.<\/p>\n<\/li>\n<li data-start=\"3835\" data-end=\"3921\">\n<p data-start=\"3837\" data-end=\"3921\">Situations where no supporting proof (like pictures of damaged items) is provided.<\/p>\n<\/li>\n<li data-start=\"3922\" data-end=\"3975\">\n<p data-start=\"3924\" data-end=\"3975\">Requests raised <strong data-start=\"3940\" data-end=\"3972\">after the eligibility window<\/strong>.<\/p>\n<\/li>\n<li data-start=\"3976\" data-end=\"4067\">\n<p data-start=\"3978\" data-end=\"4067\">Bulk or wholesale orders made under special agreements, unless damaged during delivery.<\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"4074\" data-end=\"4101\">6. Cancellation Policy<\/h2>\n<p data-start=\"4103\" data-end=\"4365\">If you decide to cancel your order <strong data-start=\"4138\" data-end=\"4162\">before it is shipped<\/strong>, you are entitled to a full refund. If your order has already been dispatched, cancellation is not possible, but you can still request a replacement or refund in case of genuine issues after delivery.<\/p>\n<h2 data-start=\"4372\" data-end=\"4394\">7. Our Commitment<\/h2>\n<p data-start=\"4396\" data-end=\"4608\">At ScentRatna, our goal is not just to sell fragrances but to build <strong data-start=\"4464\" data-end=\"4516\">trust, satisfaction, and long-term relationships<\/strong> with our customers. We believe in <strong data-start=\"4551\" data-end=\"4605\">fairness, transparency, and customer-first service<\/strong>.<\/p>\n<p data-start=\"4610\" data-end=\"4800\">Our refund policy is a reflection of that commitment. It ensures that you can shop with complete peace of mind, knowing that if things don\u2019t go as expected, you won\u2019t be left disappointed.<\/p>\n<p data-start=\"4802\" data-end=\"4931\">Whether it\u2019s a full refund, a partial adjustment, or a replacement, we promise to resolve your concern quickly and efficiently.<\/p>\n<h2 data-start=\"4938\" data-end=\"4961\">8. How to Reach Us<\/h2>\n<p data-start=\"4963\" data-end=\"5152\">If you need to request a refund or have questions about our policy, our support team is always here to help you. Simply reach out with your order details, and we\u2019ll take care of the rest.<\/p>\n<p data-start=\"5154\" data-end=\"5253\"><strong data-start=\"5157\" data-end=\"5167\">Email:<\/strong>&nbsp;info@scentratna.com<br data-start=\"5193\" data-end=\"5196\"><strong data-start=\"5199\" data-end=\"5218\">WhatsApp\/Phone:<\/strong>&nbsp;+91&nbsp;7827784447<\/p>\n<h3 data-start=\"5260\" data-end=\"5279\">Final Note<\/h3>\n<p data-start=\"5281\" data-end=\"5495\">Shopping at ScentRatna means enjoying the luxury of fine fragrances without worrying about risks. With our <strong data-start=\"5388\" data-end=\"5410\">Easy Refund Policy<\/strong>, you can rest assured that your money is safe and your satisfaction is guaranteed.<\/p>\n<p data-start=\"5497\" data-end=\"5628\">Because at ScentRatna, we don\u2019t just sell perfumes \u2014 we deliver <strong data-start=\"5561\" data-end=\"5625\">confidence, trust, and an unforgettable fragrance experience<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Updated on :- 18\/08\/2025 &nbsp; 1. Eligibility for Refunds Refunds are offered under specific conditions where the product or delivery experience falls short of what we promise. You may be eligible for a refund if: You receive a damaged or defective product. The product you receive is different from what you ordered (wrong fragrance, wrong &hellip; <a href=\"https:\/\/scentratna.com\/index.php\/refund-policy\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Refund Policy<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2222","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/scentratna.com\/index.php\/wp-json\/wp\/v2\/pages\/2222","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/scentratna.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/scentratna.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/scentratna.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/scentratna.com\/index.php\/wp-json\/wp\/v2\/comments?post=2222"}],"version-history":[{"count":16,"href":"https:\/\/scentratna.com\/index.php\/wp-json\/wp\/v2\/pages\/2222\/revisions"}],"predecessor-version":[{"id":2391,"href":"https:\/\/scentratna.com\/index.php\/wp-json\/wp\/v2\/pages\/2222\/revisions\/2391"}],"wp:attachment":[{"href":"https:\/\/scentratna.com\/index.php\/wp-json\/wp\/v2\/media?parent=2222"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}