Updated on :- 20/08/2025

ScentRatna Terms & Conditions

Welcome to ScentRatna! These Terms & Conditions (“Terms”) govern your use of our website, products, and services. By accessing our website or making a purchase, you agree to comply with and be bound by these Terms. Please read them carefully, as they outline your rights, responsibilities, and our commitments to you.

If you do not agree with any part of these Terms, we kindly ask you to refrain from using our services.

1. General

• ScentRatna is a brand offering premium car perfumes and related products.

• By using our website, you confirm that you are at least 18 years old or are using the site under the supervision of a parent or guardian.

• We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with the “Last Updated” date clearly mentioned.

2. Products and Services

• We make every effort to display accurate product descriptions, images, and pricing. However, slight variations in packaging or fragrance may occur due to manufacturing or availability.

• All products are intended for personal use only. Resale or distribution without prior written consent is not permitted.

• Availability of products is subject to stock. If an item is unavailable after you place an order, we will inform you promptly and provide alternatives, replacement, or refund options.

3. Orders and Payments

• By placing an order, you agree to provide accurate, current, and complete details, including shipping address, contact number, and payment information.

• Prices listed on our website are in [insert your currency] and include applicable taxes unless otherwise stated.

• Payments are processed through secure third-party gateways. We do not store sensitive payment details like card numbers or CVVs.

• ScentRatna reserves the right to cancel or refuse any order due to suspected fraud, incorrect pricing, or other legitimate concerns.

4. Shipping and Delivery

• We aim to deliver your products within the estimated timelines provided at checkout. However, delivery dates are estimates and may vary due to courier delays, strikes, natural calamities, or unforeseen events.

• Shipping costs (if any) will be displayed at checkout. Free shipping may apply to eligible orders as per promotional policies.

• Risk of loss passes to you once the order has been shipped. Please check your package upon delivery and report any damage or issues immediately.

5. Refunds, Replacements, and Cancellations

• Our Refund and Replacement Policies are designed to be simple and transparent. Please review them separately for complete details.

• Refunds will only be issued in cases of damaged, defective, incorrect, or undeliverable products, as outlined in our refund policy.

• Orders may be canceled before shipping for a full refund. Once shipped, cancellation is not possible.

6. Use of the Website

• You agree not to misuse our website by introducing viruses, spamming, hacking, or interfering with the site’s operation.

• Content, including text, logos, images, and designs, is the intellectual property of ScentRatna and protected by copyright laws. Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

• You may use our website only for lawful purposes and in accordance with these Terms.

7. Intellectual Property

• All branding, trademarks, product names, and designs belong to ScentRatna.

• You are not permitted to copy, reproduce, or exploit any of our intellectual property without prior written consent.

• Customer feedback, reviews, or testimonials provided voluntarily may be used by ScentRatna for promotional purposes unless otherwise specified by you.

8. Limitation of Liability

• While we strive to deliver high-quality products, ScentRatna shall not be held liable for:

  • Minor variations in fragrance intensity or packaging.

  • Allergic reactions or sensitivities to fragrances (customers are advised to check ingredients before use).

  • Delays in delivery due to third-party courier issues.

• Our total liability in connection with any product or service shall not exceed the value of the order in question.

9. Privacy

• We are committed to protecting your privacy. Any personal data collected will be used in accordance with our Privacy Policy. Please review it for full details on how your information is handled.

10. Governing Law and Dispute Resolution

• These Terms are governed by the laws of India/Delhi.

• Any disputes arising under these Terms will be subject to the jurisdiction of the courts located in India/Delhi.

• We encourage resolving disputes amicably through communication before pursuing legal action.

11. Termination

• We reserve the right to suspend or terminate your access to our website if you violate these Terms, misuse our services, or engage in fraudulent activity.

12. Contact Us

For any questions, concerns, or clarifications regarding these Terms & Conditions, please reach out to us:

Email: info@scentratna@gmail.com
 Phone/WhatsApp: +91 7827784447

Final Note

At ScentRatna, your trust and satisfaction are the foundation of our business. These Terms & Conditions are not just rules but guidelines to ensure that our relationship remains transparent, respectful, and fair.

By shopping with us, you join the ScentRatna family, and we promise to uphold the values of quality, trust, and care at every step of your fragrance journey.