Return policy

At ScentRatna, your satisfaction is at the heart of everything we do. We take great pride in delivering world-class perfumes, attars, and car fragrances that meet the highest standards of quality. However, we also understand that sometimes things may not go as expected. For this reason, we have designed a simple, transparent, and customer-first Return Policy to make your shopping experience completely worry-free.

Our return policy ensures that if you receive a product that does not meet your expectations due to damage, defect, or an incorrect item, we will be there to resolve it quickly and fairly. With us, you never have to stress about “what if something goes wrong?” – because we’ve got you covered.

 Duration of Return Window

We provide a 7-day return policy from the date of delivery. This means you can request a return within 7 days if the product you have received falls under the eligibility criteria described below.

We believe 7 days is a fair window to inspect your purchase and ensure it meets your expectations. Beyond this period, unfortunately, we cannot accept returns as the product may have been opened, used, or compromised.

Eligibility for Return

You are eligible for a return or replacement in the following cases:

1. Damaged Product – If the product arrives broken, leaking, or physically damaged during transit.

2. Defective Product – If the fragrance quality, packaging, or usability is not as promised due to a manufacturing defect.

3. Incorrect Product – If you receive a different item than what you ordered.

Please note: For hygiene and safety reasons, products that have been opened, used, or tampered with cannot be returned unless they were defective upon delivery.

How to Request a Return

If you face an issue with your order, here’s how you can request a return:

1. Contact Us Quickly – Please inform us within 24–48 hours of receiving the product. This helps us verify the issue and arrange a smooth return process.

2. Provide Order Details – Share your order ID, product name, and a brief description of the issue.

3. Share Proof (if required) – To speed up the process, you may be asked to share photos or videos of the product received.

4. Confirmation from Our Team – Once verified, our support team will guide you through the return/replacement procedure.

You can reach us anytime at:
Email: info@scentratna.com
Phone/WhatsApp: +91 7827784447

Replacement and Exchange

Once your return request is approved, we will arrange for a replacement or exchange of the product.

• A replacement product will be delivered to you within 7–14 working days depending on your location and availability of stock.

• If the product you ordered is out of stock, we will either exchange it with another fragrance of your choice (of equal value) or initiate a refund.