Refund Policy

Updated on :- 18/08/2025

1. Eligibility for Refunds

Refunds are offered under specific conditions where the product or delivery experience falls short of what we promise. You may be eligible for a refund if:

• You receive a damaged or defective product.

• The product you receive is different from what you ordered (wrong fragrance, wrong model, or wrong quantity).

• Your order is lost in transit or marked as undeliverable by the courier partner.

• You choose to cancel your order before it is shipped.

• In rare cases, if you are not satisfied with the product and meet our verification process, we may consider a refund on a case-to-case basis.

Please note that refunds will not be provided in situations where:

• The product has been used or tampered with after delivery.

• The request is made beyond the eligible timeline (mentioned below).

• The dissatisfaction is based only on personal fragrance preference after usage.

2. Timeframe for Refund Requests

We encourage you to check your package as soon as it is delivered. If you face an issue, please raise a refund request within 7 days of receiving your order.

Refund requests made after 7 days may not be eligible, as we expect customers to verify their product quality upon delivery. For prepaid cancellations (before shipping), the refund is initiated immediately.

3. The Refund Process

Our refund process is designed to be hassle-free and transparent:

1. Submit a Request – Reach out to our support team via email or WhatsApp with your order details, pictures of the product/package, and a short explanation of the issue.

2. Verification – Our team will review your request and may ask for additional details if needed. This step ensures that refunds are only processed for genuine cases, helping us maintain fairness.

3. Approval & Initiation – Once approved, we will initiate your refund within 2–5 working days.

4. Refund Method – Refunds will be Credit to your original method of payment (credit/debit card, UPI, wallet, or net banking). Please allow up to 7–10 business days for the refund to reflect in your account, depending on your bank/payment provider.

4. Partial Refunds

In some cases, partial refunds may be granted:

• If only part of your order was damaged or defective.

• If an incorrect product was delivered along with the correct ones.

• If a promotional discount or free gift was applied to your order, the adjusted refund amount will be calculated accordingly.

5. Non-Refundable Cases

While we want to be as flexible as possible, there are certain cases where refunds cannot be processed:

• Products that have been used, opened, or tampered with.

• Situations where no supporting proof (like pictures of damaged items) is provided.

• Requests raised after the eligibility window.

• Bulk or wholesale orders made under special agreements, unless damaged during delivery.

6. Cancellation Policy

If you decide to cancel your order before it is shipped, you are entitled to a full refund. If your order has already been dispatched, cancellation is not possible, but you can still request a replacement or refund in case of genuine issues after delivery.

7. Our Commitment

At ScentRatna, our goal is not just to sell fragrances but to build trust, satisfaction, and long-term relationships with our customers. We believe in fairness, transparency, and customer-first service.

Our refund policy is a reflection of that commitment. It ensures that you can shop with complete peace of mind, knowing that if things don’t go as expected, you won’t be left disappointed.

Whether it’s a full refund, a partial adjustment, or a replacement, we promise to resolve your concern quickly and efficiently.

8. How to Reach Us

If you need to request a refund or have questions about our policy, our support team is always here to help you. Simply reach out with your order details, and we’ll take care of the rest.

Email: info@scentratna.com
WhatsApp/Phone: +91 7827784447

Final Note

Shopping at ScentRatna means enjoying the luxury of fine fragrances without worrying about risks. With our Easy Refund Policy, you can rest assured that your money is safe and your satisfaction is guaranteed.

Because at ScentRatna, we don’t just sell perfumes — we deliver confidence, trust, and an unforgettable fragrance experience.