Privacy Policy

Updated on :- 20/08/2025

1. Information We Collect

When you engage with us, we may collect the following types of information:

• Personal Information: Such as your name, email address, phone number, and shipping/billing addresses when you make a purchase or contact customer service.

• Payment Information: Securely processed through trusted third-party payment gateways; we do not store sensitive details like credit/debit card numbers or CVV codes.

• Order Information: Products purchased, order history, preferences, and feedback.

• Technical Information: Such as your IP address, browser type, device details, and cookies to enhance your shopping experience.

• Communication Records: Emails, chats, or customer service interactions to help us respond better to your needs.

We only collect information necessary to provide you with a smooth shopping experience and to improve our products and services.

2. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To confirm, ship, and deliver your orders.

• Customer Support: To respond to queries, handle complaints, or arrange refunds/replacements.

• Personalization: To recommend fragrances, promotions, or offers based on your preferences.

• Communication: To send order updates, delivery notifications, and relevant marketing emails (you can opt out anytime).

• Improvement: To analyze customer behavior, improve our website, and enhance our fragrance range.

• Legal Compliance: To meet obligations under applicable laws, regulations, or industry standards.

We never sell or rent your personal information to third parties. Your trust means more to us than profit.

3. Sharing of Information

We may share limited information in specific cases:

• Service Providers: With courier partners, payment processors, or IT service providers to fulfill your orders and maintain our systems.

• Legal Requirements: If required by law, court order, or government authority.

• Business Transfers: In case of a merger, acquisition, or restructuring, where your data may be transferred securely.

All third parties working with us are bound by strict confidentiality agreements and are required to safeguard your information as carefully as we do.

4. Data Security

We take data protection seriously. To ensure your information is safe, we use:

• SSL encryption for secure transactions.

• Restricted access to customer data within our organization.

• Trusted third-party payment gateways for processing financial transactions.

• Regular monitoring and system updates to prevent unauthorized access.

Despite our best efforts, no online platform can guarantee 100% security. However, we are committed to taking all reasonable precautions to keep your data safe.

5. Cookies and Tracking

Our website uses cookies to improve your browsing experience. Cookies help us remember your preferences, store items in your shopping cart, and provide a personalized experience.

You can choose to disable cookies in your browser settings, though this may affect certain features of our website.

6. Your Rights

As a valued customer, you have the right to:

• Access your data – request details of the personal information we hold about you.

• Update or correct information – if your details are incomplete or inaccurate.

• Request deletion – ask us to erase your personal data, subject to legal requirements.

• Opt out of marketing – unsubscribe from promotional communications at any time.

• Restrict processing – request limited use of your data under specific conditions.

To exercise these rights, simply reach out to our support team.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy — such as processing orders, resolving disputes, and complying with legal obligations. Once data is no longer required, it will be securely deleted.

8. Children’s Privacy

Our products and services are not directed at children under 13 years of age, and we do not knowingly collect data from them. If we become aware that information has been provided by a child, we will promptly delete it.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Updated versions will always be posted on our website, with the “Last Updated” date clearly indicated.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please reach out to us:

 Email: info@scentratna.com

Phone/WhatsApp: +91 7827784447 

We are always happy to assist you.

Final Note

At ScentRatna, your privacy is more than a policy — it is our commitment to you. We treat your personal data with the same care as we craft our fragrances: with dedication, responsibility, and respect.

Because protecting your trust is as important to us as delighting your senses.